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1‘Enough With Help Tickets!’—IT Prefers to Work on Game-Changing Tech
With IT Professionals Day falling on Sept. 18, tech department employees said they’re most likely to spend at least part of their day responding to user requests and help desk tickets, according to a recent survey from SolarWinds. But, if they had more time to improve their tech department, they’d prefer to work on artificial intelligence (AI), machine learning and deep learning. They don’t simply feel these advancements could help their organizations—they believe they can enrich societies and the world. A total of 180 IT pros, managers and directors from the U.S. and Canada took part in the research, which was conducted by C White Consulting. The following slide show features highlights from the survey, with charts provided courtesy of SolarWinds.
2User Needs Dominate Tasks
3Optimization Efforts Remain Key Priority
4Automation Ranks High Among Goals
5IT Pros Seek Self-Improvement
6AI Draws Immense Interest
7Big Data and Automation Viewed as Leading IT Enhancements
8AI Perceived as Potential World-Changer
9Tech Tools Sought for Home Finances, Projects
So what kinds of home activities would IT pros most like to see tech enhancements for? Apparently, they’d like better tech tools for managing finance and completing home DIY projects, as cited by 48 percent of respondents. Solutions for vacation planning also ranked high, as cited by 37 percent of respondents.